Customer Service e2e & NVQ Level 1 (or equivalent)
A great stepping-stone into the world of customer service the course lasts up to 20 weeks. If you have no previous experience in customer service but want to start learning, this could be for you!
Throughout your training you will have a dedicated and supportive assessor.
What you do
You will work both in our training centres and also on placement.
You will work towards units of Level 1 NVQ or an equivalent qualification, dealing with colleagues and customers, filing, using equipment and developing I.T. skills.
You will develop personal skills to move forward to further training and employment.
Working with other young people in our training centre you will learn what's involved in working in Customer Service.
Qualifications you will achieve
You will work towards units of Level 1 NVQ or an equivalent qualification, dealing with customers and developing relevant skills. This consists of 6 units covering a variety of areas which will demonstrate your skills for working in Customer Service.
A "Working With Others" Key Skill qualification which reflects your ability to work as a part of a team and in one to one situations.
Along with these qualifications you will develop personal skills to move forward to further training and employment.
Pay & Eligibility
You must be aged 16 - 18
The programme will last upto 20 weeks.
Our e2e course is ideal for you starting out in customer service. It is also a sound foundation for further training.More details on apprenticeship & NVQ level 2 Customer Service
You can also progress further More details on advanced apprenticeship & NVQ level 3 Customer Service
