Options for Training in Customer Services

We can help you achieve a Certificate or Diploma at Levels 1-3 in Customer Service.

Customer Service is all about how you deal with your customers, from creating a good impression of your company and knowing about your products and services, to working as part of a team.

Programmes are flexible so you can work at your own pace.

You can get real work experience while studying towards a qualification and will also gain an award that is recognised by employers and educational facilities countrywide.

We can help you achieve a Customer Service Certificate at Level 1 or 2 or a Customer Service Level 3 Diploma (NVQ), Foundation Learning (FL), Apprenticeship or Advanced Apprenticeship.

Are you interested in working in an office or retail environment including sales outlets, solicitors, accountants, estate agents? After completing our courses you will have the skills to build a rewarding career working as Customer Service advisor, receptionist, office junior, team leader or manager.

We offer you a range of programmes to suit all ability levels and age ranges; Foundation Learning (FL), Apprenticeship, Advanced Apprenticeship and Train to Gain / Adult Apprenticeship in Customer Service. Please contact us to discuss your requirements, our trained staff will guide you towards the right programme for you.
Our location is ideal for learners in Bradford & West Yorkshire

Whether you are already employed in Customer Service or are looking for work in this area, you will get real work experience while studying towards a qualification at level 1, 2 or 3 , and will also gain an award that is recognised by employers and educational facilities countrywide.

The Courses:

Customer Service Foundation Learning (FL) Programme

A great stepping-stone into the world of Customer Service. It lasts up to 26 weeks. If you have no previous experience in customer service but want to start learning, this could be for you!

What you do

You will work both in our training centres and also on placement.
You will work towards units of Customer Service Level 1 Certificate (NVQ) or an equivalent qualification, dealing with colleagues and customers, filing, using equipment and developing I.T. skills. You will develop personal skills to move forward to further training and employment.
More details on Foundation Learning (FL) & NVQ / Diploma level 1 Customer Service

Customer Service Apprenticeship Programme

If you are enthusiastic about working in Customer Service and are happy to commit to a 15 month programme then an Apprenticeship is a smart move.

What you do

achieve 28 credits that make up a Customer Service Level 2 Certificate (NVQ)
work with your employer and attend our training centres for theory and practical Customer Service training
if you are not already employed in Customer Service then we will support you in finding suitable employment where you will be supported in completing your qualification
take a Technical Certificate that will prove your knowledge of legal and industry practices
gain Functional / Key Skills qualifications in Maths and English

More details on Apprenticeship & Customer Service Level 2 Certificate (NVQ)

Customer Service Advanced Apprenticeship Programme

Are you in a team leader or equivalent role? Do you want to improve your skills and get up to date with NVQ / Diploma Customer Services standards?

What you do

achieve 43 credits that make up a Customer Service Level 3 Diploma (NVQ)
specialise in specific areas to enhance your skills
take a Technical Certificate that will prove your knowledge of legal and industry practices
gain Functional / Key Skills qualifications in Maths and English at Level 2

More details on Advanced Apprenticeship & Customer Service Level 3 Diploma (NVQ)

Customer Service Train to Gain / Adult Apprenticeship Programme

What if you are already employed in a Customer Service role but would like to achieve a Customer Service NVQ with us?

If you are 19 or over, you could be eligible to work towards Customer Service Level 2 Certificate (NVQ) or Customer Service Level 3 Diploma (NVQ)
There is funding towards the cost of your course. You will be able to improve your skills while earning your usual wage
It should not take up any extra time as you can provide evidence for your portfolio as you work

More details on Train to Gain / Adult Apprenticeship & NVQ / Diploma in Customer Service